Shipping Update: Factory Relocation & Revised Delivery Dates

A transparent update for our customers

In early September, we relocated our gas spring manufacturing facility to a new, larger plant — a major investment in production capacity and quality control for the long term. The fit-out of the new facility has taken longer than planned, so we want to give you a clear, honest picture of where each product line stands and when you'll receive your order.

Current Shipping Status by Product Line

Our Apology — and What We're Doing About It

If your order is affected by the delay, we know it disrupts your planning and your commitments. That's on us, and we're putting it right:

• $30 USD cash refund for every V9 / V11 / V11Y order placed before November 15 — processed when your order ships. No application, no conditions.
• Simple, secure refund process: when we process your refund, we'll send you a short email to confirm your PayPal account. Once confirmed, the $30 USD is on its way.
• Priority by order sequence: V9 / V11 / V11Y orders ship in early December in the order they were placed.

Questions? Talk to a Real Person.

Your point of contact is Bill Guo. For anything urgent, reach us directly on WhatsApp: +86 135 3084 3848 — or by email at starswheel668@outlook.com.

We'll reply within one business day.

Thank you for your patience and continued trust. The facility we've built will make us a faster, more reliable partner — and we look forward to proving it with your next order.