Warranty Policy（EUC）

Warranty Policy – Starswheel
Customer Support

Warranty Policy

Coverage for all electric unicycles and separately purchased accessories sold on starswheel.com. Last updated: 2026-10-01

1Warranty period

The warranty starts on the date the carrier marks the order as delivered.

12 months

EUC full vehicle

Motherboard / controller (incl. display), motor, and battery.

6 months

Selected components

Suspension & shock absorbers, light assemblies.

3 months

Separate accessories

Any accessory bought separately from a vehicle.

Detailed component warranty periods

Component Period
Main board / controller assembly (incl. display) 12 months
Motor 12 months
Battery 12 months
Shock absorbers / suspension damping components 6 months
Light assemblies and lighting components 6 months
Wiring harnesses / external cables 3 months
Foot pedals / mats 3 months
Shells / covers / cowls / external panels 3 months
Bearings 3 months
Seats / cushions 3 months
Tires 3 months
Bumpers / crash guards / impact protection components 3 months
Accessories sold separately 3 months
Wear parts are warrantied only for manufacturing or material defects confirmed by Starswheel. Normal wear, impact marks, deformation, aging, performance deterioration, improper tire pressure, and non-official modifications are not defects.
Unlisted components do not automatically receive a specific warranty period. Starswheel will review the product page, component type, order info, usage records, and failure cause before determination.

2What this policy covers

Brands covered

  • INMOTION electric unicycles
  • Extreme Bull electric unicycles
  • BeGode electric unicycles
  • Accessories purchased separately

Not covered by this policy

  • Refurbished, open-box, B-stock, and display units
  • Gifts, samples, and promotional bundle items

3What is covered

Manufacturing defects in materials or workmanship under normal personal use, confirmed by our technical team.

  • Defective controller / motherboard causing loss of power or error codes
  • Motor with abnormal noise, stator fault, or failure to spin
  • Battery failing to hold charge due to a cell or BMS defect
  • Suspension and lights with component-level failure
Replacement parts, not refunds. An approved claim is fulfilled with a replacement part. A used, activated, or ridden vehicle does not qualify for a full-vehicle replacement or a refund under this warranty.

4What is not covered

  • Normal wear: tires, grips, brake pads, bearings, paint, scratches
  • Crashes, drops, jumps, stunts, racing, or riding beyond design limits
  • Overloading beyond the stated maximum load
  • Water damage: submersion, heavy rain, high-pressure washing, damp storage
  • Unauthorized disassembly, repair, modification, or firmware flashing
  • Non-original chargers, incompatible parts, or improper installation
  • Commercial use, rental fleets, courier or delivery use
  • Natural battery capacity loss over time and charge cycles
Water resistance is not waterproof. "IP-rated" means resistance to splashes under tested conditions. It does not permit riding in rain, through puddles, or washing with a hose. Water ingress is never a warranty defect.

5How to claim

All claims are handled by remote diagnosis and replacement parts.

STEP 1

Contact us

Email Starswheel668@outlook.com with your order number and a description of the issue.

STEP 2

Send evidence

We may ask for photos, video, error codes, App logs, current mileage, and serial number.

STEP 3

Get the part

If approved, we ship a replacement part. Shipping cost is borne by the customer.

STEP 4

Install it

Install yourself or hire a local technician. Labor cost is not covered unless pre-approved in writing.

Do not ship anything back before written confirmation. Lithium batteries must be returned only through the dangerous-goods channel we specify. Never send a battery by standard post or air mail.

6Costs

Replacement part Provided at no charge once the claim is approved.
Shipping & handling Paid by the customer. We will quote the actual shipping cost before dispatch.
Import duty, VAT, customs, brokerage Customer's responsibility, unless your order was sold DDP.
Labor, diagnosis, disassembly, local repair Customer's responsibility, unless pre-approved in writing.
Loss of use, rental, alternative transport Not covered.

7Battery safety

  • Only use the original charger supplied with the vehicle.
  • Charge on a non-flammable surface, away from direct sun and extreme temperatures.
  • Let the battery cool for at least 30 minutes after a ride before charging.
  • Store at 40–60% charge if unused for more than 30 days.
  • Stop riding and stop charging immediately if the battery is swollen, leaking, smells unusual, feels hot, or has contacted water.

Need to start a warranty claim?

Reply to your order confirmation email, or write to us with your order number and a short video of the issue.

Email Starswheel668@outlook.com
Warranty version in force on the date of purchase applies to that order.